Hotel chain ops director
Brand comfort standards require room temps within ±2°F of setpoint at check-in. Aggressive setbacks save energy but generate front desk complaints. Conservative setbacks cost $800K/year in avoidable HVAC spend across the portfolio.
→ PMS-integrated setbacks pre-condition rooms 90 minutes before check-in. Guest comfort SLA monitored continuously. Energy savings and SLA pass rate reported together — proving setbacks didn't cost comfort scores.
kWh/occupied-room-night vs. SLA pass rate