Private beta · Multi-Family
AI agents for REITs, apartment operators, and build-to-rent portfolios. Per-unit and common-area HVAC in one view. Sensor-backed answers to tenant comfort complaints before you call maintenance. Capital-replacement forecasts so you triage repair vs. replace early.
Join the waitlist →80%+
tenant complaints with sensor confirmation
was the unit actually running before they called? now you know
10-15%
designed kWh reduction per unit
occupancy-aligned setbacks across PTAC, mini-split, and central VRF
3-5 years
earlier capital replacement signal
per-unit RUL forecasts so you triage before equipment fails
Three modes — copilot leads here
Primary for this page
Maintenance gets a call: 'Unit 4B is freezing.' Ask the agent: 'Was 4B's PTAC running when the tenant called?' — get sensor history, setpoint, and runtime in one answer.
Learns occupancy patterns per unit and common area. Adjusts PTAC, mini-split, and VRF setbacks automatically. Energy savings without tenants noticing.
Works with chain-deployed thermostats (Ecobee SmartBuildings, Nest) via MCP. One read layer across every platform — no separate portals per property.
Apartments, condos & build-to-rent
Multi-family HVAC AI Agents roll up per-unit equipment (PTAC, mini-split, VRF) and common-area systems (lobby, gym, corridors) into a single operational view, so property managers answer tenant complaints with facts and ops directors see the full portfolio at once.
Multi-family HVAC has two distinct layers that most platforms treat separately: per-unit equipment (PTACs in a mid-rise, mini-splits in a garden-style, VRF in a luxury tower) and common-area systems (lobby AHUs, gym makeup air, corridor pressurization, pool dehumidification). Add to that the business reality of tenant comfort complaints, utility cost recovery, and a capital plan that needs to account for 200 units aging at different rates, and it's clear why spreadsheets fail.
HVAC AI Agents normalizes both layers into one dashboard with per-unit visibility. When a tenant calls about a cold unit, the agent surfaces the unit's thermostat history, compressor runtime, setpoint at the time of complaint, and whether the outdoor unit was operating — all before the maintenance tech calls back. When a unit shows an increasing pattern of short-cycling or high head pressure, the agent flags it for capital triage, not emergency replacement. RUL (remaining useful life) estimates per unit let the capital plan team sequence replacements by risk, not by which manager complains loudest.
Portfolio rollup works across property types and thermostat brands. Ecobee SmartBuildings, Nest, Honeywell T-series, and chain-deployed thermostats are all read through a single normalized layer. IRA Section 45L incentive reporting and utility rebate reports are generated automatically from the same dataset that drives the operational dashboard. No second data pull, no reconciliation.
Where it pays off
Four patterns we see repeatedly across apartment portfolios, condo associations, and build-to-rent operators.
Apartment property manager
Tenant calls at 9 AM: 'My unit has been freezing for three days.' Maintenance checks the PTAC — it's running fine. No way to know if it was running when the tenant was cold.
→ Agent surfaces the unit's PTAC runtime, thermostat history, and setpoint for the past 72 hours before the tech arrives. Conversation with tenant is fact-based, not defensive.
80%+ complaints resolved with sensor data
REIT regional operations director
Portfolio of 1,200 units across 8 properties. Common-area energy costs are rising, but no one knows which property is the outlier — each building has its own BMS portal.
→ One dashboard ranks all 8 properties by kWh per occupied unit. The worst-performing property shows gym AHU running 24/7 — occupied 6 hours a day. Setback added, saving $14,000/year on that one unit.
10–15% portfolio energy reduction
Capital planning manager, condo association
120 units, half with PTACs over 12 years old. Capital plan is reactive — whoever has the most urgent complaint gets the replacement budget.
→ Agent generates per-unit RUL forecasts based on runtime hours, cycling frequency, and fault history. Capital plan team sequences replacements by risk quartile, not complaint volume.
3–5 years earlier replacement signal
Affordable housing compliance officer
IRA Section 45L incentive requires documented energy performance per unit. Current process is a manual energy audit every two years — expensive and always late.
→ Agent generates the Section 45L documentation template from live telemetry data. Incentive filing takes days, not months. Utility rebate applications use the same dataset.
IRA Section 45L incentive captured
FAQ
When a tenant calls about comfort, the agent pulls the unit's HVAC history before your maintenance team calls back: thermostat setpoint at the time of complaint, equipment runtime in the prior 24 hours, compressor status, and any recent fault codes. In 80%+ of cases, the data either confirms the complaint (equipment was off or faulty — dispatch maintenance with the right parts) or refutes it (equipment was running normally — the conversation shifts to setpoint preferences). Either way, your team arrives with facts. Request a demo to see the complaint workflow.
The agent reads from most major residential and commercial-grade equipment via BACnet, cloud APIs, or serial port. PTACs from Amana, GE, and LG are supported. Mini-splits from Mitsubishi, Daikin, LG, and Samsung connect via their cloud APIs or BACnet gateways. Central VRF systems (Mitsubishi VRF, Daikin VRV, Carrier Infinity) connect via BACnet or the brand's open-protocol gateway. Ecobee SmartBuildings, Nest, and Honeywell T-series thermostats are supported for chain deployments. If your equipment isn't on this list, check our /coverage page or ask us directly.
The agent supports utility sub-metering data alongside HVAC telemetry. If your property has smart sub-meters (from Itron, Landis+Gyr, or similar), the agent can ingest per-unit kWh data and correlate it with HVAC runtime to identify units with unusually high HVAC energy consumption — useful for both billing audits and capital triage. If sub-metering is being added to the property, we can help specify the meter integration. Sub-metering billing calculations are outside the agent's scope — it provides the data feed, not the billing engine.
RUL (remaining useful life) is estimated for each HVAC unit based on runtime hours accumulated since installation, cycling frequency (short-cycling indicates stress), fault history, and equipment age. Units are ranked into risk quartiles each quarter. The top quartile — units most likely to fail in the next 12 months — is surfaced to the capital planning team with a recommended action (replace, major service, or monitor). The model is conservative: it's better to flag a unit early than to miss a failure. Units that fail despite a low risk score are fed back into the model.
IRA Section 45L provides a per-unit tax credit for dwelling units that meet energy-efficiency thresholds. The agent tracks HVAC energy consumption per unit using thermostat telemetry and equipment runtime data. At tax time, you export a Section 45L documentation template pre-filled with per-unit energy performance data. Your tax professional or energy consultant verifies the values and submits the claim. The agent doesn't provide tax advice or certification — it provides the structured energy data the certification process requires. Ask us about the specific documentation package.
Yes. Properties are organized into a hierarchy: portfolio, property, building, unit. Each level can have different access permissions — a property manager sees only their properties; a portfolio director sees all. Ownership groups or management companies with separate portfolios can be provisioned as separate tenants with no data crossover. Multi-property rollup reporting works across the entire hierarchy. Most REIT and build-to-rent operators have both property-level ops teams and a central energy/capital team — both get the right view.
Common-area systems are configured as separate zones with their own occupancy schedules and monitoring profiles. The lobby AHU gets an occupancy-based schedule (morning peak, midday setback, evening peak). The gym gets a CO2-based ventilation response. Pool dehumidification is monitored for setpoint adherence and efficiency. All common-area zones roll up to the same property dashboard alongside per-unit data. Energy allocation between common-area and unit HVAC is tracked separately for accurate cost-per-unit reporting.
A standard 200-unit mid-rise pilot covers the common-area HVAC systems and a sample floor of 20 units in the first two weeks. Point mapping, thermostat integration, and baseline learning run during this period. Week 3 activates alert routing and the property manager copilot. Week 4 is the first review: you'll see the per-unit RUL queue, any common-area energy waste detected, and the complaint-context workflow. Full 200-unit rollout typically completes within 4–6 weeks. Join the waitlist and tell us your property profile to get a deployment estimate.
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Carrier, Trane, Daikin, Mitsubishi, LG, Lennox, York, Samsung — 20+ HVAC, home-automation, and BMS brands.
63 brands across 3 categories — HVAC (31), Home Automation (18), BMS (14). Protocols: BACnet, KNX, MQTT, Matter, Modbus, REST, WebSocket, Z-Wave, Zigbee.
How it stays out of your way
Sealed data plane. Per-site auth. Audit log on every setpoint touch.
Deploys at the building edge — your data doesn't leave the site to be useful.
Works with Claude, ChatGPT, and any MCP-compatible client. You pick the brain.
Private beta
Designed for apartment operators, REITs, and build-to-rent portfolios. Early access is free.
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