Private beta · Technician copilot
Across any brand, any building. Designed to cut triage time ~60%. Claude or ChatGPT under the hood — your choice.
Join the waitlist →~60%
designed triage-time reduction
from alarm to first-action
first-time-fix
rate lift
fewer truck rolls, fewer return visits
knowledge
captured ticket-by-ticket
no senior tech retiring with the institution
Three modes — copilot leads here
Primary for this page
Technicians ask in plain English: 'why is RTU-4 alarming?' The agent reads telemetry, summarizes, suggests the next probe.
Let the agent close repetitive alarms on its own; route only the novel ones to the queue.
Hand the agent's findings into ServiceChannel, Maximo, Fiix, etc. via MCP.
Technician copilot
The HVAC AI Technician Copilot gives field techs instant, cited answers on any brand's alarm codes, BACnet objects, and failure modes — on a phone, on a roof, in seconds — so junior techs fix it right the first time and senior techs stop being the answer desk.
Every brand has its own alarm vocabulary. A Carrier BACnet controller names its faults differently than Trane Tracer SC, Daikin Open Protocol, or a Lennox iComfort gateway — and the OEM manual for each lives in a different PDF, on a different support portal, in a different acronym universe. A tech on a roof doesn't have 20 minutes to cross-reference three documents before the customer starts calling.
The Copilot is trained on OEM documentation, BACnet object schemas, and common failure-mode libraries for every brand in our coverage catalog. When a tech types or dictates an alarm code, the Copilot returns a plain-English diagnosis, the most likely root causes in priority order, the recommended check sequence, and a citation to the exact source document — so the tech knows it's not a hallucination and the repair is defensible.
It runs in a mobile-first web interface — no app store install, no MDM policy change. Techs open it on the phone already in their pocket. Voice input works through the device's native dictation, so hands-free queries are possible in the middle of a repair. For teams that already run ServiceNow, UpKeep, or a field dispatch platform, the Copilot integrates directly so alarm context flows into the work order without a copy-paste step.
Rollout to a 200-tech team is a half-day IT engagement: SSO configuration, CMMS webhook setup, and a 30-minute onboarding session. No new hardware, no firmware touch, no OEM relationship required. The platform learns from your team's query history, so brand-specific answers improve over time for the exact equipment mix your techs service.
Where it pays off
Four patterns we see repeatedly across commercial HVAC service operations.
Service tech on a roof
Carrier BACnet controller throwing alarm 64 — tech has no signal and the OEM portal won't load. Customer is calling every 20 minutes.
→ Copilot (cached, offline-tolerant) returns the alarm definition, top-3 root causes, and the recommended check sequence in under 10 seconds. Tech resolves on first truck roll.
~60% reduction in mean time to root cause
Field service manager
Six open dispatch tickets, three different brands, two junior techs in the field. Manager is fielding tech calls while trying to triage new incoming work.
→ Copilot handles tier-1 alarm lookup for both junior techs in parallel. Manager handles escalations only — the ones that genuinely need senior judgment.
2× more tickets handled per senior tech per day
Junior tech in first-year ramp
Commercial HVAC training takes 2–3 years. Junior tech can follow a procedure but doesn't know Trane's alarm taxonomy or Daikin's BACnet object naming conventions.
→ Copilot acts as an always-available mentor: explains what the alarm means, what to check first, and why — with citations so the tech learns the source material, not just the answer.
3–6 month reduction in ramp to independent fieldwork
Third-party service contractor
Services 12 customer sites across 5 HVAC brands. Knowledge is in techs' heads; when a senior tech leaves, institutional knowledge leaves with them.
→ Copilot centralizes brand knowledge in a queryable system. Every tech gets consistent, cited answers regardless of which brand or site they're on — and the knowledge base is retained even if personnel turns over.
Brand coverage from 2 brands per tech to all 5
FAQ
The Copilot is trained on OEM technical documentation, BACnet object schemas, and service bulletins for each covered brand. Carrier, Trane, Daikin, Lennox, and 40+ others each have separate alarm taxonomies — the Copilot maps between them rather than treating all alarms as a generic lookup. Every answer includes a citation to the source document so the tech can verify and the repair is defensible. Coverage details by brand and model are on the /coverage page.
The web app caches the most recent session and frequently accessed brand documentation locally, so common alarm lookups work in low-signal or no-signal conditions. For techs who work in dead-zone environments regularly, we recommend loading the interface before going on the roof — the cached content covers the vast majority of field queries. Full AI-assisted queries require a connection, but the offline cache covers a high percentage of day-to-day alarm codes without one.
Yes. The Copilot integrates with ServiceNow, UpKeep, Limble, and most major field dispatch platforms via webhook or API. When a tech resolves an alarm, the Copilot can auto-populate the work order with the alarm code, the diagnosis, the steps taken, and the parts used — eliminating the copy-paste step at end of shift. Contact us with your CMMS name and we'll confirm the integration path before the pilot.
Citations come from OEM service manuals, installation guides, technical bulletins, and BACnet object schema documentation sourced directly from manufacturers. The Copilot surfaces the document name, section, and where available the page number so the tech can open the source if needed. We do not cite third-party forums or unofficial guides — answers are grounded in manufacturer documentation only, which matters when a repair decision needs to be defensible.
PDF search requires knowing which document to search, the right keyword in the manufacturer's vocabulary, and then reading and interpreting the result in context. The Copilot accepts plain-language questions, maps them to the correct brand vocabulary, returns a prioritized root-cause list with the check sequence, and cites the source. A search that takes 10–20 minutes in a PDF takes under 30 seconds in the Copilot — with a more accurate result because the model understands failure modes, not just keyword matches.
Voice input uses the device's native speech-to-text — the same dictation the tech uses elsewhere on their phone or tablet. No separate app, no proprietary microphone, no always-on wake word. The tech taps the mic button, dictates the alarm code or describes the symptom, and the Copilot processes it as a text query. Works on iOS and Android. Particularly useful for techs working on ladders or in equipment rooms where typing one-handed is awkward.
Deployment is a half-day IT engagement: SSO setup (Okta, Azure AD, Google Workspace all supported), CMMS webhook configuration, and a 30-minute all-hands onboarding session. There's no app to distribute, no MDM policy to write — techs access the Copilot from any browser on any device. Licensing is per-seat per-month with volume pricing for teams over 50. Ask us about the rollout playbook for your team size and CMMS platform.
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Carrier, Trane, Daikin, Mitsubishi, LG, Lennox, York, Samsung — 20+ HVAC, home-automation, and BMS brands.
63 brands across 3 categories — HVAC (31), Home Automation (18), BMS (14). Protocols: BACnet, KNX, MQTT, Matter, Modbus, REST, WebSocket, Z-Wave, Zigbee.
How it stays out of your way
Sealed data plane. Per-site auth. Audit log on every setpoint touch.
Deploys at the building edge — your data doesn't leave the site to be useful.
Works with Claude, ChatGPT, and any MCP-compatible client. You pick the brain.
Private beta
Designed for HVAC service companies, in-house facility ops teams, and dealer networks.
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